Who we are

1st Choice Millworks (“we”, “us”, “our”) operates the website https://www.1stchoicemillworks.com (the “Site”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices regarding your information. By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form, quote request form, or other inquiry form
  • Send us an email or message
  • Subscribe to our newsletter or updates (if available)
  • Communicate with us by phone, email, or in person

This may include:

  • Name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Mailing or project address
  • Project details, preferences, or other information you choose to provide

Information Collected Automatically When you visit our Site, we (and our service providers) may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and referring/exit pages
  • Approximate geographic location (derived from IP address)
  • Cookies, web beacons, and similar tracking technologies (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, requests for quotes, or project consultations
  • Provide you with information about our products, services, and custom millwork capabilities
  • Communicate with you about your project or business relationship with us
  • Improve our website, products, and services
  • Protect against fraud, unauthorized access, or other illegal activity
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver better content. These may include:

  • Essential cookies — necessary for the Site to function properly
  • Analytics cookies — to understand how visitors use our Site (e.g., Google Analytics)

You can manage or disable cookies through your browser settings. Note that disabling cookies may limit some functionality of the Site.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us with website hosting, analytics, email communication, or other business operations (these providers are contractually required to protect your data)
  • Business partners or subcontractors when necessary to fulfill a project or service request (with your consent where required)
  • Legal authorities when required by law, subpoena, court order, or to protect our rights, safety, or property

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Information related to project inquiries may be retained for several years to support future communications or warranty/service needs.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to certain exceptions)
  • Opt out of certain communications (e.g., marketing emails)

To exercise these rights, please contact us using the information below.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information (note: we do not sell personal information).

7. Children’s Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., product partners such as TruStile, Ashley Norton, Rocky Mountain Hardware). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: sales@1stchoicemillworks.com

Phone: (208) 667-4800

Address: 1st Choice Millworks 3786 N Huetter Rd # C, Coeur d’Alene, ID 83814